After Sales Services 

After Sales Service & Warranty for Slitting, Cut to Length, Packing Lines 

Investing in industrial machinery such as slitting lines, cut to length lines, and coil packing systems is more than just a purchase; it’s a long-term commitment that influences your productivity, reliability, and profitability. The real value of this investment comes to life when supported by a strong after-sales service program that ensures smooth operation and maximizes return on investment. WUXI LOTOS ROLL FORMING MACHINE CO., LTD, a leading manufacturer of slitting lines, cut-to-length lines, and coil packing systems in China, is dedicated to providing comprehensive after-sales support, covering installation, training, maintenance, technical assistance, spare parts, and system upgrades.

1. Comprehensive Installation & Commissioning Support

The long-term success of your production lines starts with accurate installation. Even small errors during setup can affect efficiency, safety, and product quality. Our team at Wuxi LOTOS works closely with your facility to ensure a seamless installation and commissioning process tailored to your operational needs.

Installation Services Include:

• On-Site Supervision: Skilled engineers guide every step of the process.
• Precise Calibration: Adjusting sensors, PLCs, and tension controls for optimal performance.
• Pre-Shipment Testing: Each line is tested before delivery in the presence of your representative.
• Connection Verification: Inspection of all electrical and mechanical connections.

2. Operator Training Programs

Even the best machinery requires skilled operators to perform at its best.
Our LOTOS training programs ensure your staff can operate, maintain, and troubleshoot your slitting and cut-to-length lines confidently and safely.

Training Modules Include:

• System Operations: Using HMI to monitor and control line settings.
• Maintenance Procedures: Routine checks for rollers, blades, motors, and hydraulics.
• Safety Protocols: Compliance with international industrial standards.
•  

3. Warranty Coverage by Wuxi LOTOS

Peace of mind is essential when investing in capital equipment.
Our warranty programs demonstrate our confidence in the durability of every LOTOS Slitting Line and Cut to Length Line.

Warranty Options:

• 2-Year Full-Service Warranty: Covering all mechanical and electrical components.
• 10-Year Performance Guarantee: For clients seeking extended protection and support.

4. 24/7 Technical Support & Troubleshooting – LOTOS Service Team

Unexpected issues can interrupt production schedules. That’s why Wuxi LOTOS offers round-the-clock technical support to ensure quick and efficient problem resolution.

Our Support Includes:

• Remote Diagnostics: Real-time troubleshooting through IoT monitoring.
• On-Site Assistance: Rapid engineer deployment when remote support isn’t enough.
• Multiple Contact Channels: Phone, email, or instant messaging for quick access.

5. Spare Parts Supply & Management

Downtime caused by unavailable parts is costly. LOTOS spare parts solutions ensure your slitting and cut-to-length lines run continuously with minimal disruption.

Services Include:

• Timely Supply: Original spare parts for all critical components.
• Customized Kits: Tailored parts kits based on your system configuration.
• Inventory Assistance: Helping track part usage and reorder points.

6. Preventive Maintenance Programs

Preventive maintenance extends the life of your equipment and helps avoid unexpected breakdowns. Wuxi LOTOS offers structured maintenance programs to keep your lines performing at maximum efficiency.

Program Features:

• Scheduled Inspections: Regular checks of motors, belts, bearings, and blades.
• Software & Firmware Updates: Keeping systems up to date.
• Performance Reports: Detailed findings with actionable recommendations.

7. System Upgrades & Capacity Expansion

As your business grows, your machinery should evolve with it. LOTOS upgrade solutions increase productivity, improve automation, and modernize your operations.

Upgrade Options:

• Component Enhancements: Upgraded PLCs, sensors, or hydraulic systems.
• Capacity Expansion: Adding conveyors or auxiliary equipment seamlessly.
• Smart Automation: Integration of IoT and Industry 4.0 technologies.

8. On-Site Support & Emergency Repairs

When urgent problems occur, immediate action is vital. The LOTOS service team provides rapid on-site response to minimize downtime and restore operation quickly.

Emergency Support Includes:

• Fast Engineer Dispatch: Quick response for mechanical or electrical issues.
• Expert Technicians: Trained in all LOTOS line systems.
• Post-Repair Assessment: Detailed reports and prevention advice.

9. Predictive Maintenance & Remote Monitoring

Modern production demands predictive insights. Through LOTOS smart monitoring systems, we help prevent failures before they occur.

How It Works:

• Real-Time Tracking: Monitoring vibration, temperature, and performance data.
• Predictive Alerts: Early warnings for scheduled service.
• Extended Lifespan: Reducing long-term costs and disruptions.

10. Tailored Support Solutions

Every production facility has unique needs. Wuxi LOTOS designs customized support programs aligned with your production goals and schedule.

Options Include:

• Custom Maintenance Plans based on your production volume.
• Dedicated Account Managers for faster communication.
• Performance Reviews to monitor downtime and efficiency.

11. Commitment to Long-Term Partnership

Your success is our mission. The after-sales service from WUXI LOTOS ROLL FORMING MACHINE CO., LTD ensures that your slitting, cut-to-length, and packing lines operate reliably for years to come. By combining installation, training, preventive maintenance, and smart monitoring, LOTOS delivers a complete support ecosystem that protects your investment and strengthens your production performance.