After Sales Service & Warranty for Slitting, CTL , Packing Lines
Investing in industrial machinery such as slitting lines, cut to length lines, and coil packing systems is more than just a purchase; it’s a long term commitment that influences your productivity, reliability, and profitability. The real value of this investment comes to life when supported by a strong after sales service program that ensures smooth operation, prevents unexpected downtime, and maximizes return on investment. At LOTOS company, we are committed to delivering comprehensive after sales support that covers every aspect of your machinery lifecycle, from professional installation and training to preventive maintenance, technical assistance, spare parts supply, and system upgrades.
1-Comprehensive Installation & Commissioning Support
The long term success of your slitting, cut to length, and packing lines starts with accurate installation. Even small errors during setup can affect efficiency, safety, and product quality. Our team works closely with your facility to ensure a seamless installation and commissioning process tailored to your specific operational needs.
2-Our Installation Services Include:
- On Site Supervision: Skilled engineers guide every step of the installation process to guarantee proper assembly.
- Precise Calibration: Adjusting sensors, PLC settings, and tension controls for optimal performance.
- Pre Shipment Testing: Equipment is tested before delivery in the presence of your representative.
- Connection Verification: Inspection of all electrical and mechanical connections to simplify startup.
Operator Training Programs
Advanced machinery requires skilled operators to achieve its full potential. Without proper training, even the best systems can face unnecessary downtime and safety risks. Our training programs ensure your team is fully equipped to operate, maintain, and troubleshoot your machinery with confidence.
Training Modules Include:
- System Operations: Using HMI to monitor, control, and adjust line settings.
- Maintenance Procedures: Routine inspections for rollers, blades, motors, and hydraulic systems.
- Safety Protocols: Training aligned with industrial standards to protect operators and equipment.
3-Warranty Coverage
Peace of mind is essential when investing in capital equipment. Our warranty programs protect your investment and demonstrate our confidence in the durability of our machinery.
Warranty Options:
- 2-Year Full-Service Warranty: Covering all mechanical and electrical components.
- 10-Year Performance Guarantee: Available for clients seeking long term protection and service continuity.
4-24/7 Technical Support & Troubleshooting
Unexpected issues can disrupt production schedules and increase costs. That’s why we provide reliable technical support designed to resolve problems quickly and efficiently, either remotely or on site.
Our Support Services Include:
- Remote Diagnostics: Real-time troubleshooting through IoT enabled monitoring.
- On-Site Assistance: Deployment of engineers when remote support is insufficient.
- Multiple Communication Channels: Phone, email, and instant messaging for quick access.
5-Spare Parts Supply & Management
Downtime caused by unavailable parts is costly. To keep your slitting, cut to length, and packing lines running smoothly, we provide timely and reliable spare parts solutions.
Spare Parts Services:
- Timely Supply: Original spare parts for all critical machinery components.
- Customized Kits: Tailored kits based on your line’s unique configuration.
- Inventory Assistance: Tracking usage and advising on reorder points to avoid stockouts.
6-Preventive Maintenance Programs
Preventive care extends equipment life and helps avoid costly breakdowns. Our preventive maintenance services ensure your production line continues to perform at maximum efficiency.
Program Features:
- Scheduled Inspections: Regular checks of motors, belts, bearings, blades, and other moving parts.
- Software & Firmware Updates: Keeping systems up to date for better efficiency and new features.
- Performance Reports: Detailed inspection results with actionable recommendations.
7-System Upgrades & Capacity Expansion
As your business grows, your production lines must evolve. We offer upgrade and expansion solutions that increase output, improve efficiency, and modernize your operations.
Upgrade Options:
- Component Upgrades: Enhanced strapping machines, PLCs, and sensor technology.
- Capacity Expansion: Adding conveyors, turnstiles, or auxiliary equipment seamlessly.
- Automation Enhancements: Integration of IoT, data analytics, and Industry 4.0 solutions.
8-On Site Support & Emergency Repairs
When urgent problems occur, immediate action is critical to minimize downtime. Our rapid response service ensures your equipment gets back online quickly and reliably.
Emergency Services Include:
- Rapid Deployment: Fast dispatch of technical teams to your facility.
- Expert Technicians: Capable of resolving mechanical, hydraulic, and electrical issues.
- Post-Repair Assessment: Detailed reporting and prevention recommendations.
9-Predictive Maintenance & Remote Monitoring
Modern production facilities benefit from predictive analytics that prevent failures before they happen.Our smart monitoring tools ensure your equipment is always one step ahead.
How It Works:
- Real-Time Monitoring: Tracking vibration, temperature, and key operational metrics.
- Predictive Alerts: Early warnings to schedule service before breakdowns occur.
- Optimized Lifespan: Reducing long term maintenance costs and preventing disruptions.
10-Tailored Support Solutions
Every production facility has unique requirements. Our after sales support programs are customized to match your operational goals and ensure efficiency.
Tailored Options Include:
- Custom Maintenance Schedules: Designed around your production volumes.
- Dedicated Account Managers: A single point of contact for all service needs.
- Performance Reviews: Regular evaluation of downtime, efficiency, and system health.
11-Commitment to Long Term Partnership
Your success is our success. Our after sales service ensures that your slitting, cut to length, and packing lines operate at peak performance for years to come. By combining installation, training, preventive maintenance, emergency repairs, and predictive monitoring, we deliver a complete support ecosystem that protects your investment and drives productivity.